• e-Sticker

    information on the lock screen about actions for returning of device

  • Mobile application

    for protection and
    blocking

  • Money compensation

    In case if the device is not returned during 14 days

What is a reliable protection for your phone with Vodafone?

Vodafone helps its subscribers protect the most valuable - information:
contacts, photos, SMS-messages, etc.

Activation of the service

Install the application and enter the required information into user panel

Lost your phone?

Don’t worry!
If e-Sticker was installed and / or ID-Sticker was on your device, we will help to return a lost phone

Block lost phone by yourself or with a help of the Call-center operator

After receiving the call, operator will immediately block your mobile device. Also, the blocking can be done by yourself using user panel of the service.

Found the phone?

Call to Call-center on the toll-free number 6911, report the finding and discuss the time and place where you can meet with the courier

Reward

Getting a reward and passing
the found phone to the courier

Return

Courier will deliver
the found phone to its owner

How to protect device based on OS Android

Download mobile app from Play Market

Register and choose package type for activation

Set a convenient frequency of appearing of the e-sticker

Your device is protected!

Packages for activation

Subscription fee 3,50 UAH per week
ID-Sticker

For devices without OS

ID-sticker

Safety sticker with a unique ID-number to place on a mobile device for protection in case of loss.

Service of returning the lost
mobile device

For the Android operating system
For iOS and Windows Phone operating system
Subscription fee 3,50 UAH per week
ID-Sticker
e-Sticker

For the Android operating system

e-Sticker

Part of mobile application, which is installed as an image of the device lock screen.

Service of returning the lost
mobile device

ID-sticker

Safety sticker with a unique ID-number to place on a mobile device for protection in case of loss.

For iOS and Windows Phone operating system
For devices without OS
Subscription fee 3,50 UAH per week
ID-Sticker
e-Sticker

For iOS and Windows Phone operating system

e-Sticker

Part of mobile application, which is installed as an image of the device lock screen.

Service of returning the lost
mobile device

ID-sticker

Safety sticker with a unique ID-number to place on a mobile device for protection in case of loss.

For the Android operating system
For devices without OS
Subscription fee 5,50 UAH per week
Photo capture
Money compensation 1200 UAH
e-Sticker
Remote blocking
ID-Sticker

For the Android operating system

e-Sticker

Part of mobile application, which is installed as an image of the device lock screen.

Remote device blocking in case of loss

Geolocation of lost device

ID-sticker

Safety sticker with a unique ID-number to place on a mobile device for protection in case of loss.

Photo capture

Service of returning the lost
mobile device

Money compensation

У розмірі 1200 UAH., якщо пристрій не повернули протягом 14 днів (за умови, що мобільний додаток був встановлений на пристрої). Період активності, після якого можлива compensation of становить 30 днів.

For iOS and Windows Phone operating system
Subscription fee 5,50 UAH per week
e-Sticker
Money compensation 1200 UAH
ID-Sticker

For iOS and Windows Phone operating system

e-Sticker

Part of mobile application, which is installed as an image of the device lock screen.

ID-sticker

Safety sticker with a unique ID-number to place on a mobile device for protection in case of loss.

Service of returning the lost
mobile device

Money compensation

У розмірі 1200 UAH., якщо пристрій не повернули протягом 14 днів (за умови, що e-Sticker був встановлений на пристрої). Період активності, після якого можлива compensation of становить 30 днів.

For the Android operating system
Subscription fee 229 UAH на рік
Photo capture
Money compensation 1200 UAH
e-Sticker
Remote blocking
ID-Sticker

For the Android operating system

e-Sticker

Частина мобільного додатку, яка встановлюється як зображення екрану блокування на мобільному пристрої.

Remote blocking пристрою у разі втрати

Geolocation of lost device

ID-sticker

Safety sticker with a unique ID-number to place on a mobile device for protection in case of loss.

Photo capture

Service of returning the lost
mobile device

Money compensation

Compensation of 1200 UAH, if the device was not returned during 14 days (on the condition that mobile application was installed on the device). Compensation is available after 30 days from date of service activation.

For iOS and Windows Phone operating system
Subscription fee 229 UAH per year
e-Sticker
Money compensation 1200 UAH
ID-Sticker

For iOS and Windows Phone operating system

e-Sticker

Part of mobile application, which is installed as an image of the device lock screen.

ID-sticker

Safety sticker with a unique ID-number to place on a mobile device for protection in case of loss.

Service of returning the lost
mobile device

Money compensation

Compensation of 1200 UAH, if the device was not returned during 14 days (on the condition that mobile application was installed on the device). Compensation is available after 30 days from date of service activation.

For the Android operating system

How to protect device based on iOS/Windows Phone OS

1step

Enter the phone number and select a tariff package

2step

Send a message to a special number to activate

3step

Get your password to log into personal cabinet

4step

Activate the service and download the e-Sticker on the phone

The installation process

This guide will help you to set the protection on your mobile phone

1
Open on the device downloaded e-Sticker
2
In the options of the image, select "Set wallpaper"
3
To confirm, press the "Install" in the next window
4
Among the proposed e-Sticker installation options select "Lock Screen"
5
Now e-Sticker will be displayed on the lock screen of your device and will ensure its returning in case of loss
1
Run the downloaded application file on your mobile device
2
Allow the application to use functional of the device (it’s necessary for proper operation of the service), and then click "Install"
3
The application will be installed on the device
4
Next on the screen appears a list of application functions.
If the service is already activated for your phone number - press "Enter."
To activate the service it is needed to register by clicking on "Registration"
5
Read the Service agreement and click “Next”
6
Allow the application to automatically send SMS to 6911.
SMS and calls to number 6911 – are free of charge for subscribers of Vodafone!
7
Android system message may warn that sending SMS to short numbers may be chargeable.
SMS and calls to number 6911 – are free of charge for subscribers of Vodafone!
8
After confirmation of sending messages, will be made an automatic synchronization with the system and configurations downloading
9
(for existing users)
Enter the phone number for which the service «Vodafone Safety» is activated, format of phone number should be: 38XXXXXXXXXX
9
(for new users)
Fill in the fields of registration form by entering your data and choose package type for activation.
10
After completing the activation process, go to the settings of application
11
In application settings set the frequency of appearing of the e-Sticker and frequency automatic localization.
For proper operation of the functions of application SMS communication should be activated. '
12
On next screen will appear information about the administrator functions. Press "Activate“
1
Create e-Sticker (wallpaper) for your model of the mobile device in User panel available at the web-site safety.vodafone.ua
2
Download the created e-Sticker (wallpaper) to your mobile device
3
Set the downloaded e-Sticker as the wallpaper on your mobile device

To activate the service enter your phone number

Select package

Next

Connection package “Optimal”

To confirm send free SMS with figure «1» number 6911

You will receive an SMS-message with data to enter User panel at the service web-site.

Next

Congratulations, it is almost the finish!

Just one step remains - enter the User panel for its activatione and download the e-Sticker (for iOS / Windows Phone) or install a mobile app (for Android)

User panel

If you haven’t received SMS

Your User panel

Forgot your password?

To reset your password, enter your email address.
Follow the instructions specified in the received message.

Send

In case of difficulties, please, call free 24/7 Customer Support at 6911

Email sent

Check your inbox and follow the instructions in the received e-mail to reset your password.

Close